Convergys Corporation is a global leader in providing customer care, human resources and billing services. They combine specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services and software support.
PeopleSupport (Philippines), Inc. is one of the largest and leading US-based Business Process Outsourcing (BPO) providers in the Philippines. Over 9,100 employees worldwide are spread out among world-class facilities in Manila, Baguio, Cebu and Costa Rica, with its headquarters in Los Angeles, California, USA.
Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource – their customers.
Sitel Philippines operation in the country leverages on global expertise in state-of-the-art contact center technology (including VoIP, site interconnectivity, CRM tools, etc.) and global best-practice approach to Human Resources, training, project implementation, and performance management. They pay a great deal of attention not only to training our Customer Service Professionals (CSPs) in general contact center skills and client product knowledge, but also in areas such as accent neutralization and regional cultural knowledge.
24 by 7 Contact Solutions Inc. is one of the call centers in the Philippines. 24 by 7 Contact Solutions Inc. caters various call center operations.
There are many other call centers that offers high salary. To view more click this link .
Preparing for the Interview
Communication skills – Good English grammar and articulate speech are essential in all job interviews.
Listening Skills – Listen carefully and ask questions to probe deeper. Answer intelligently so the interviewer knows you're listening.
Motivation – Show your drive and ambition to succeed in a prestigious company!
Attitude – Remain positive and the show the ability to handle pressure gracefully.
Confidence and Composure - Project a professional, competent and enthusiastic image.
Preparing for the Assessment
I am encouraging every aspirant to visit the sites below and take the test to prepare yourself for the assessment.
www.englishlearner.com/tests/test.html
www.english-test.net/
www.easyenglish.com/freetest.asp
Top 10 Things to Expect in a BPO Company
1. Multi-Cultural environment – Offshore call centers deal with US-based clients and customers. Since the US is a multi-cultural country, you get calls from diverse backgrounds. Most headquarters are also in the US, so you have officemates of different nationalities.
2. Night Shift work schedule – The job of an agent may require working in the evening, night or "graveyard" and in rotating schedules. You will follow US work hours because that's where the customers are calling from.
3. Dynamic and fast-paced – Things happen quickly in call centers and agents have to learn to work gracefully under pressure.
4. Performance-driven culture - Call center folks are highly driven and strongly motivated to succeed. MOst call centers have promotions for qualified agents based on performance. Growth opportunities are endless and with talent, determination and continuous learning, you can rise all the way to the top.
5. Continuous Training - Call centers does not only train their employees to get calls on the floor. They are also trained to become productive and dedicated employees through assessments and continous trainings and teambuildings.
6. Multi-Tasking skills - The skill set requirements for agents are quantum leaps away from directory assistance. An agent engages the caller in a conversation, while at the same time follows a set of protocols to help solve the caller's problem - whether it is for customer service or technical support. This requires analytical and problem solving skills and the ability to multi-task while on a call.
7. Fun @ Work – Call center work is no joke, Contact centers find time to do fun things and exciting activities for all their employees.
8. Casual Work Environment – The environment is made comfortable for employees to be able to work efficiently. Open-door policy, employee-friendly facilities, casual work clothes, fun and crazy activities are just among call center's policy to make a relaxing and comfortable environment.
9. Youthful Environment – Although employees are aged anywhere between 19 and 70, MOst environment is generally youthful. Almost all of contact centers employees radiate a fresh and vibrant attitude that's just full of life!
10. World-class Customer Service – Customer Service is our bread and butter – they live and breathe it. Call centers aim at giving efficient, respectful and value added service to their internal and external customers.
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